Running multiple veterinary branches without duplicating work
Updated
Opening the second branch breaks almost every habit that worked with one. The calendar no longer fits on a screen, staff are no longer in the same building, and the question «where is that patient's file?» suddenly has two possible answers. The key decision is what gets shared and what does not.
What should stay independent
Each branch is a separate operation and needs its own daily reality. In VeteApp each one has its own schedule, staff, procedures and public booking link.
The independent link matters more than it first appears: it is what lets you put each branch on its own Google Business listing with its own booking button, instead of sending everyone to one page where they first have to choose a location.
What should stay identical
Procedure names should match across branches even though they are configured separately. If one calls it «General Consultation» and another calls it «Consultation», group-level reports stop being comparable.
The same goes for reminder templates and how records are written. A client who visits two branches should get the same kind of message and find their notes written to the same standard.
How many branches each plan allows
Worth knowing before you sign the lease on the second location. The Plata plan includes one branch, Oro up to three and Diamante up to five.
If you are near the limit, check the client count too: Plata reaches 1,000, Oro 3,000 and Diamante 5,000. In clinics with years of history, the client ceiling is usually hit before the branch one.
Who sees what
Multiple branches raise the permissions question. Not everyone needs to see the whole operation, and granting full access out of convenience is the fastest way for data to end up where it should not.
VeteApp lets you create sub-accounts for your team with differentiated access: the owner keeps full control and each person signs in with their own email and password. It is worth half an hour deciding this when the second branch opens, not once fifteen people are already inside.
Frequently asked questions
- How many branches can I have?
- It depends on the plan: Plata includes 1 branch, Oro up to 3 and Diamante up to 5.
- Does each branch get its own booking link?
- Yes. Every branch has an independent schedule, staff, procedures and public booking link.
- Can I give each team member different access?
- Yes. Settings > Users lets you create sub-accounts with differentiated access; the owner keeps full control and each user signs in with their own credentials.